1. General Principles
- All bookings are subject to the specific cancellation policy of the provider offering the workshop.
- Different providers may have different cancellation policies, which will always be shared with bookers at the point of booking.
- BOW acts solely as a platform and is not responsible for provider actions, cancellations, or any resulting losses.
- Users must read the workshop details carefully before booking.
- Refunds or cancellations are only valid if processed through BOW; direct arrangements with providers are not valid.
2. Bookers (Clients)
A. Cancellation by Bookers
- Bookers may cancel a workshop according to the specific provider's cancellation policy, as displayed during booking.
- If a cancellation is made outside the permitted window or contrary to the provider's policy, no refund will be issued.
- Refunds (if applicable) will be processed to the original payment method within 14 business days of approval.
B. Rescheduling
- Some workshops may allow rescheduling instead of cancellation, at the provider's discretion.
- Bookers must request rescheduling through BOW, providing at least 48 hours' notice where possible.
3. Providers
A. Cancellation by Providers
- Providers must notify BOW immediately if they need to cancel a workshop.
- BOW will inform affected bookers promptly.
- Providers are responsible for any refunds required under their specific cancellation policy.
- BOW is not liable for any financial loss, reputational damage, or inconvenience caused by provider cancellations.
B. Rescheduling
- BOW or providers may cancel workshops due to unforeseen events outside their control, including:
- Extreme weather or natural disasters
- Illness or emergency
- Venue closures or equipment failure
- Other events making the workshop impossible or unsafe
- In such cases, BOW will use reasonable efforts to offer an alternative date or full refund but is not liable for indirect or consequential losses.
4. Partial Refunds
- Bookers acknowledge that some fees may be non-refundable, depending on the provider's policy.
- Some workshops may include non-refundable items (materials, tickets, venue fees). These will be clearly indicated at the point of booking.
5. Payment Processing & Refunds
- Refunds are always processed through BOW to the original payment method.
- BOW is not responsible for bank processing delays or fees charged by payment providers.
6. Liability
BOW is not responsible for:
- Provider cancellations or rescheduling
- Bookers' own changes outside allowed windows
- Force majeure events or other circumstances beyond BOW's control
- Users agree to release and indemnify BOW from claims or disputes arising from cancellations or refunds.
7. How to Request a Refund
- All refund requests must be submitted through your BOW account or via info@boxofworkshops.com.
- Requests must include:
- Booking reference number
- Reason for cancellation
- Any supporting documentation if required
8. Dispute Resolution
- Any disputes regarding refunds will follow the BOW Terms & Conditions.
- BOW aims to respond within 28 days.
- Legal action may only be pursued after written complaints have been addressed or reasonable attempts at resolution have been made.
- If any provision of this agreement is found to be invalid or unenforceable, the remainder of the agreement remains in force.